The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

At UAMS we value Diversity, Equity and Inclusion.

For general application assistance or if you have questions about a job posting, please contact Human Resources at .

Department's Website:

Additional Information:

Additional Information:

• Receive CHA certification within 1 year from date of hire.
• Promotes positive interaction with the medical staff.
• Position will comply with all IRC, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well.
• Position will serve as an advocate for enhanced revenue cycle performance within the unit.
• Position supervises staff and ensures all Office of Human Resource policies and regulatory guidelines are followed.
• Responsible for ensuring unit provides the highest level of customer service.
• Demonstrates the ability to create an atmosphere which motivates employees to work at optimal efficiency.
• Responsible for sharing on-call responsibility with other practice managers including off hours when needed.
• Position serves as a role model for staff and fulfills both the general and role specific job duties as described below: Manages the day to day operations of the assigned Access Coordinators, Patient Representatives, and/or Access supervisors.
• Staffs personnel to meet the departmental needs to include time & attendance oversight.
• Prioritizes workload daily and adjusts staffing model as needed to ensure adequate coverage.
• Monitors staff performance through various methodologies including monthly quality/productivity audits.
• Establishes performance standards with associate director.
• Identifies relevant trends by reviewing available reports and initiates process improvement activity when warranted.
• Recommends and leads continual process improvement activities to ensure excellence in Access & Revenue Cycle operations.
• Accepts ownership for initiating new or enhanced process improvement projects once sanctioned by the associate director.
• Ensures all departmental, IRC, ICE, and campus policies are followed within the unit.
• Responsible for staff hiring, new employee on-boarding, employee evaluations, annual training, facilitates staff development, provides employee coaching and progressive discipline when necessary.
• Promotes teamwork and role models the core concepts of PFCC.
• Conducts regular staff meetings at least monthly. Conducts revenue cycle needs assessments and works with RIST team & ID's to establish training as needed.
• Personally reviews all SL Access/Revenue cycle patient complaints and actively seeks resolution and/or service recovery.
• Monitors patient satisfaction benchmark tools and in conjunction with the CSM or SL nursing director, develops action plans accordingly.
• Demonstrates cost conscious awareness by comparing and analyzing clinic expenditures monthly and produces variance reporting as required.
• Effectively utilizes staff, space, and supplies within budgetary restraints.
• Participates in formal development of maintenance, capital equipment, and staff budgets for the service line(s) and revenue cycle.
• Provides resident and medical student orientation and guidance as appropriate.
• Demonstrates knowledge of individual responsibility and ensures staff preparedness following established Joint Commission standards and facility safety and emergency preparedness standards.
• Ensures a safe working environment by reporting maintenance, housekeeping and physical plant problems promptly.
• Employee develops annual personal goals with associate director and seeks out continuing education with regards to regulatory changes and industry standards. Maintains professional and technical knowledge.

Salary Information:

Required Documents to Apply:

Please contactfor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.